Seller Policy Pages

Seller Policy – PickBell

At PickBell, we aim to provide a safe, transparent, and efficient marketplace for sellers. This Seller Policy outlines the rules, responsibilities, and expectations for all sellers on our platform.

1. Seller Registration

• Sellers must register with accurate personal and business information.
• Each seller must provide valid identification, business documents, and bank account details for transactions.
• Approval from PickBell is required before listing products.

2. Product Listings

• Sellers are responsible for providing accurate product details, including descriptions, images, specifications, pricing, and stock availability.
• Listings must comply with Bangladesh laws and PickBell guidelines.
• Prohibited products, including illegal, counterfeit, or unsafe items, are strictly not allowed.

3. Order Fulfillment & Delivery

• Sellers must ensure timely order processing and shipping.
• PickBell may provide delivery support through its logistics partners or allow sellers to manage deliveries independently.
• Sellers are responsible for packaging products securely to prevent damage during transit.

4. Pricing & Payments

• Sellers must provide competitive and transparent pricing.
• PickBell collects payments from buyers and releases payouts to sellers after deducting applicable fees, commissions, or taxes.
• Sellers must maintain accurate financial records and comply with applicable tax regulations.

5. Returns, Refunds & Customer Support

• Sellers must adhere to PickBell’s Return & Refund Policy.
• In case of damaged, defective, or incorrect items, sellers must cooperate with PickBell to provide prompt resolution.
• Sellers are responsible for responding to customer queries and complaints professionally and promptly.

6. Seller Conduct & Compliance

• Sellers must maintain high ethical standards and avoid misleading or fraudulent practices.
• PickBell reserves the right to suspend or terminate sellers who violate policies or compromise platform integrity.
• Sellers must comply with all local laws, eCommerce regulations, and PickBell terms of service.

7. Policy Updates

PickBell may update this Seller Policy periodically. Sellers will be notified of major changes, and continued use of the platform constitutes agreement with the updated policy.

8. Contact PickBell Seller Support

For questions, assistance, or policy clarifications:

• Email: sellersupport@pickbell.com
• Phone: +880 9649119911

PickBell is committed to building a trusted marketplace where sellers and buyers can transact safely, reliably, and efficiently.